Current Service Status:

All systems are operating normally.

I can't login

Forgotten PIN?

reset-pin

You can request a new PIN using the ‘Forgotten your PIN?’ link.

If you cannot change your PIN – contact your school to check they have the correct email address for you. If they have an incorrect email address for you, you will need to inform them of your new one so they can change this within their system.

Refresh the page and login with your new details.

I can't open an account

  1. Please check with your school if you already have a School Gateway account registered
  2. If you are already registered they will be able to inform you of the email address you are registered with to allow you to login to your existing account

If you are not registered:

  1. Please check with your school that they have the correct email and mobile contact details for you entered onto your child’s record on the school system.

As part of School Gateway’s security process, the system automatically checks for a match between the sign-up information you have entered into School Gateway and the information stored in the school system before creating your account.

I can't see all my children in my account

If both or all children attend the same school:

  1. Contact your school to ensure that your current email and mobile number has been stored identically for each child in the school system.

If both or all children attend different schools:

  1. Ensure both or all schools are using School Gateway
  2. If both or all are using School Gateway, contact your school to ensure that your current email and mobile number has been stored identically for each child in the school systems.

As part of School Gateway’s security process, the system automatically checks for a match between the email and mobile linked to your School Gateway account and the email and mobile information stored in the school system.

I'm not receiving notifications

If you wish to receive push notifications for your School Gateway app, you must ensure that push notifications are manually turned on for this app within your phone settings.

FOR APPLE DEVICES:

  • On your phone go to Settings
  • In here scroll down to the “Notifications Centre”
  • Select School Gateway
  • In here ensure that under the heading “Notification Centre”it is switched on
  • Close the screen; you will now receive notifications when new app messages come through

FOR ANDROID DEVICES:

  • On your phone go to Settings> Applications Manager
  • Scroll down your list of apps until you find School Gatewayand select it
  • In here there will be a tick box that says “Show notifications” ensure this is selected
  • Close the screen; you will now receive notifications when new app messages come through.

My account isn’t showing up-to-date information

Account balances or other information is not showing as I had expected:

  1. Contact your school

Can't find what you're looking for? Click here for support.

If you need further assistance please contact your child’s school. Due to Data Protection guidelines, School Gateway cannot access or view individual parent accounts and information. Your school will be able to contact School Gateway support if neccessary.

Thank you.