Current Service Status:
All systems are operating normally.
Solutions to common issues
I can't login
You can request a new PIN using the ‘Forgotten your PIN?’ link.
If you cannot change your PIN – contact your school to check they have the correct email address for you. If they have an incorrect email address for you, you will need to inform them of your new one so they can change this within their system.
Refresh the page and login with your new details.
I can't open an account
If you are not registered:
As part of School Gateway’s security process, the system automatically checks for a match between the sign-up information you have entered into School Gateway and the information stored in the school system before creating your account.
I can't see all my children in my account
If both or all children attend the same school:
If both or all children attend different schools:
As part of School Gateway’s security process, the system automatically checks for a match between the email and mobile linked to your School Gateway account and the email and mobile information stored in the school system.
I'm not receiving notifications
If you wish to receive push notifications for your School Gateway app, you must ensure that push notifications are manually turned on for this app within your phone settings.
My account isn’t showing up-to-date information
Account balances or other information is not showing as I had expected:
Can't find what you're looking for?.
If you need further assistance please contact your child’s school. Due to Data Protection guidelines, School Gateway cannot access or view individual parent accounts and information. Your school will be able to contact School Gateway support if neccessary.