Current Service Status:
All systems are operating normally.
Solutions to common issues
How do I login for the first time?
Not sure how to log in? This short video shows you how to do just that.
I can't login
You can request a new PIN using the ‘Forgotten your PIN?’ link.
If you cannot change your PIN – contact your school to check they have the correct email address for you. If they have an incorrect email address for you, you will need to inform them of your new one so they can change this within their system.
Refresh the page and login with your new details.
I can't open an account
If you are not registered:
As part of School Gateway’s security process, the system automatically checks for a match between the sign-up information you have entered into School Gateway and the information stored in the school system before creating your account.
I can't see all my children in my account
If both or all children attend the same school:
If both or all children attend different schools:
As part of School Gateway’s security process, the system automatically checks for a match between the email and mobile linked to your School Gateway account and the email and mobile information stored in the school system.
I'm not receiving notifications
If you wish to receive push notifications for your School Gateway app, you must ensure that push notifications are manually turned on for this app within your phone settings.
My account isn’t showing up-to-date information
Account balances or other information is not showing as I had expected:
How do I set up a card payment?
Want to pay by card? This video will take you through the steps.
How do I pay using IBT?
Need help paying by Instant Bank Transfer? Then look no further than this video.
How do I change my payment method?
Changing your payment method, or updating your bank details? This video will show you where you need to go.
I would like to change my PIN.
Fancy changing your PIN to something more memorable? Find out how here.
I’ve forgotten my PIN.
Too many passwords and PINs in your life? Not a problem, if you’ve forgotten your PIN just follow these steps.
How do I book a Club?
Swimming? Netball? Rugby? Whatever the club, this is video shows you how to book.
Can't find what you're looking for?.
If you need further assistance please contact your child’s school. Due to Data Protection guidelines, School Gateway cannot access or view individual parent accounts and information. Your school will be able to contact School Gateway support if neccessary.